1. Introduction
This Privacy Policy applies to the collection and processing of personal data (“Personal Data”) by Scents with Memories (“we”, “us”, and “our”) in connection with our website scentswithmemories.com, our WhatsApp, telephone, and email customer service, and the orders you place with us. It explains what Personal Data we collect, how we use it, who we share it with, and how we protect it.
By visiting our website and/or purchasing products from us, you agree to us handling your Personal Data in accordance with this Privacy Policy.
Our website is hosted on WordPress and powered by WooCommerce. This Privacy Policy covers our own use of your Personal Data.
This Privacy Policy is governed by the laws of the Islamic Republic of Pakistan.
2. Personal Data That We Collect
Personal Data includes any information about an individual from which that person can be identified. It does not include information where the identity has been removed (anonymous data).
Information you provide to us includes:
Reviews: Product reviews and ratings you choose to leave.
Account Data: Your login details and saved addresses, if you create an account with us.
Contact Data: Your name, delivery address, phone number, and email address (if provided).
Order Data: The products you order, order numbers, amounts, payment method, and your delivery, return, and exchange history.
Communications: Messages we exchange with you when you contact us via WhatsApp, SMS, telephone, email, or social media (including Facebook, Instagram, and TikTok).
Information collected automatically when you use our website includes: Your device and browser type, IP address, the pages and products you view or add to your cart, and the traffic source that brought you to our website. This is collected through cookies and similar tracking technologies (see Section 8).
Information we receive from third parties includes: Delivery status updates from our courier partners and payment confirmations from payment gateway providers.
3. How We Use Your Personal Data
We use your Personal Data to:
- Process, confirm, and deliver the orders you place with us, including confirming your order via WhatsApp, SMS, or telephone prior to dispatch and sending tracking updates.
- Collect payments for your orders, whether via Cash on Delivery (COD) or online payment methods.
- Respond to your inquiries, requests, returns, exchanges, and complaints.
- Prevent, detect, and manage fraud, fake orders, abuse, and illegal activities, which may include reviewing past delivery and return history when confirming Cash-on-Delivery orders.
- Comply with our tax, accounting, regulatory, and other legal obligations.
- Send you offers, updates, and reminders about our products where you have agreed to receive them (you can opt out at any time; see Section 7).
- Publish product reviews you leave alongside the name you provide.
- Measure and improve our advertising campaigns, website functionality, and overall customer service.
- Resolve any disputes that may arise.
4. Who We Share Your Personal Data With
Courier Companies: To deliver your orders, we share your name, delivery address, phone number, and payable amount (for COD orders) with our courier partners. They use this information strictly to deliver your parcel, coordinate delivery, and collect payments on our behalf.
Payment Service Providers, Banks, and Wallets: If you pay online, your payment details are collected and processed securely by licensed payment processors. We do not store your credit/debit card numbers or wallet credentials. We only receive confirmation of successful payment to match it with your order. For refunds, necessary bank or wallet details are shared with the relevant financial institution.
Messaging Providers: We use WhatsApp Business and SMS services to confirm orders and provide shipping updates. Messages sent via WhatsApp are processed in accordance with WhatsApp’s own privacy policies.
Technical & Service Providers: Our web hosting provider, WordPress/WooCommerce technical support tools, and customer service software providers who process data strictly on our behalf under contract.
Marketing & Analytics Platforms: As described in Section 8.
Government Authorities, Courts, and Regulators: Where required by law, or to protect our rights, customers, or the public safety.
We do not sell your Personal Data.
5. How We Protect Your Personal Data
We implement reasonable physical, technical, and administrative security measures designed to protect Personal Data against unauthorized access, destruction, loss, alteration, or misuse in compliance with industry standards.
We have procedures in place to handle any suspected data security breaches and will notify you and applicable regulators where legally required.
No method of internet transmission or electronic storage is 100% secure. We will never ask you for your card PIN, bank PIN, or One-Time Password (OTP)—please do not share these with anyone claiming to represent Scents with Memories.
6. How Long We Store Your Information
We retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, tax, accounting, or reporting requirements.
Order and delivery records are kept as long as needed for returns, exchanges, refunds, and fraud prevention, and thereafter as mandated by law.
Account data is retained for as long as your account remains active.
7. Your Rights and Choices
You may request access to the Personal Data we hold about you, ask us to correct inaccurate information, request deletion of data we are not legally required to keep, or opt out of marketing communications.
To stop receiving marketing messages, reply “STOP” to our WhatsApp/SMS updates, use the unsubscribe link in our emails, or contact us directly. Essential service messages regarding order confirmation and delivery will continue to be sent.
8. Cookies, Analytics, and Advertising
Our website uses cookies and similar technologies to maintain your shopping cart, remember your preferences, analyze website traffic, and measure advertising performance.
We use analytics and advertising tools provided by Meta (Facebook & Instagram), Google, TikTok, and Snapchat. These services may set cookies or pixels to track your visits (such as pages viewed and purchases made) to serve relevant advertisements on their platforms. These third parties operate under their respective privacy policies.
You can manage or disable cookies through your browser settings or adjust ad preferences directly within your Meta, Google, TikTok, and Snapchat accounts.
9. Children’s Privacy
Our website and products are intended for adults. We do not knowingly collect Personal Data from children. If you believe a child has provided us with personal information, please contact us so we can promptly delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational or legal changes. The revised version will be posted on this page with an updated “Last updated” date. Continued use of our website following any updates constitutes your acceptance of the revised policy.
11. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, please reach out to the Scents with Memories customer support team.
Whatsapp: +92 313 3403875
Email: scentswithmemories@gmail.com
