1. Nationwide Delivery
We deliver to all cities, towns, and regions across Pakistan. Please note that this website exclusively serves customers within Pakistan; orders from other countries are managed separately.
2. Delivery Charges
We offer a flat delivery fee of Rs 250 per order anywhere in Pakistan, unless a special promotion on our website states otherwise. Your exact delivery charges will be clearly displayed at checkout before you finalize your order.
3. Order Confirmation
To ensure smooth fulfillment, every order is confirmed with you via WhatsApp, SMS, or phone call using the number you provided before it is dispatched. Please make sure your phone number and shipping address are accurate. Unconfirmed or unresponsive orders may be placed on hold or cancelled.
4. Processing & Dispatch
Confirmed orders are typically dispatched from our warehouse within 1 to 2 working days. Our standard working days are Monday through Saturday, excluding public holidays. Orders placed on Sundays or public holidays will begin processing on the next immediate working day.
5. Estimated Delivery Time
Once dispatched, parcels generally arrive within 2 to 5 working days in major cities. Deliveries to smaller towns and remote areas might take slightly longer. Please keep in mind that delivery times are estimates and can occasionally be influenced by weather conditions, public holidays, strikes, or other unforeseen circumstances.
6. Our Courier Partners
We collaborate with leading and reliable courier services across Pakistan, including PostEx, Leopards Courier, and TCS. The assigned courier for your order is selected based on your delivery destination and current logistics availability.
7. Tracking Your Shipment
As soon as your order is dispatched, we will share the courier tracking number with you via WhatsApp or SMS so you can easily monitor your parcel’s journey online or through the courier’s app.
8. Cash on Delivery (COD)
For Cash on Delivery orders, please ensure you hand over the exact cash amount to the delivery representative at the time of arrival. The total payable amount is mentioned in your order confirmation. For prepaid orders (paid via bank transfer or mobile wallets), nothing is to be paid upon delivery.
9. Failed or Refused Deliveries
Our courier partners will attempt delivery to your provided address and may contact you to coordinate a convenient delivery time. If the courier is unable to reach you after multiple attempts, or if the delivery is refused, the parcel will be sent back to us. In case of re-dispatch, additional delivery charges may apply.
10. Updating Your Shipping Address
If you need to modify your delivery address, please reach out to us on WhatsApp as soon as possible. Address updates can only be accommodated before the order has been dispatched from our facility.
11. Damaged, Leaking, or Incorrect Items
We advise inspecting your parcel upon receipt. If you receive an item that is damaged, leaking, or incorrect, please notify us on WhatsApp within 48 hours of delivery, along with clear photographs of the product and its packaging. We will facilitate a replacement or refund according to our Return Policy and cover any return shipping expenses caused by our error or transit damage.
12. Contact Us
For any shipping or delivery inquiries, please feel free to connect with our support team:
- WhatsApp: +92 313 3403875
- Email: scentswithmemories@gmail.com
